PRIVACY NOTICE

How we handle information.

Last updated: 19 October 2026

This notice explains how Hay Digital Solutions uses personal information in connection with this website, business enquiries and research conversations. For questions or requests, email hello@haydigitalsolutions.co.uk.

Information we use

If you contact us, we use the information you choose to share, such as your name, email address, business details and correspondence. Website hosting and email systems may also process technical information, such as IP addresses, request times and delivery records, to operate and secure those services.

Please share only what is needed for your enquiry. Do not send passwords, payment-card details, sensitive personal information or confidential third-party documents in an initial message. If a project requires access to records, we will agree appropriate handling arrangements before receiving them.

Why we use it

We use information to respond to enquiries, discuss potential work or research, maintain relevant business records and protect our systems. Our lawful basis is our legitimate interest in running and securing the business and responding to correspondence; taking steps at your request before entering a contract, or performing a contract, where applicable; and meeting legal obligations where required. If we rely on consent for a specific activity, you can withdraw it.

Sharing and storage

Information may be processed by hosting, email and other service providers where needed to support these activities, or disclosed where required by law. We do not sell personal information. If a provider processes information outside the UK, applicable data-protection requirements and safeguards must be met.

Retention

We keep personal information only for as long as reasonably needed for the purpose it was collected, including relevant legal and business record-keeping requirements. Retention depends on the nature of the enquiry or relationship. You can contact us to ask about information relating to you.

Cookies and tracking

This website does not add advertising or analytics scripts, tracking pixels or application cookies. Hosting providers may process technical requests or use security mechanisms to deliver and protect the site. External websites linked from this site have their own privacy and cookie policies.

Your rights

Depending on the circumstances, you may have rights to access, correct or erase your personal information, restrict or object to its use, or receive it in a portable format. Contact us to exercise a right or raise a concern. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.